Privacy Policy

Last updated: February 2026

This Privacy Policy describes how your personal information is collected, used, stored, and protected when you interact with Hotel Aram — whether you book a room on our website, dine at our restaurants, order food through our home delivery app, attend an event at our banquet halls, or use any of our other services.

1. About Us

Hotel Aram is a heritage hotel located in Jamnagar, Gujarat, India, offering accommodation, dining, banqueting, and food delivery services. The Hotel Aram brand is operated by two firms:

Firm Name	Services
New Aram Restaurant and Lodging Boarding	Hotel room bookings, accommodation, on-premise dining, banquets and events
Aram Refreshments	Restaurant operations, food home delivery through the Hotel Aram app

In this policy, "Hotel Aram," "we," "us," and "our" refer to both firms collectively, unless stated otherwise. "You" and "your" refer to the guest, customer, website visitor, or app user.

This policy is published in accordance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By using our website (hotelaram.in), our mobile application, or any of our services, you consent to the practices described in this policy.

2. Information We Collect

The type of information we collect depends on how you interact with us.

2.1 When You Book a Room (via our website)

Room reservations on our website are processed through ResAvenue, a third-party hotel booking engine and payment processor. When you make a reservation, ResAvenue collects the following information on our behalf:

• Full name
• Email address
• Phone number
• Billing address
• Payment details (credit/debit card or net banking information)
• Stay dates and room preferences

Payment information is collected and processed directly by ResAvenue. Hotel Aram does not store your credit/debit card numbers. For more information on how ResAvenue handles your data, please visit www.resavenue.com.

2.2 When You Check In at the Hotel

At the time of check-in, we collect:

• Full name and contact details
• Government-issued photo ID (Aadhaar, passport, driving licence, etc.) — as required under Indian law for hotel guest registration
• For foreign nationals: passport details and visa information for Form C submission to FRRO/local police
• Special requests or preferences (dietary requirements, accessibility needs, etc.)

2.3 When You Use the Hotel Aram App (Home Delivery)

The Hotel Aram app is available on the Google Play Store and the Apple App Store. When you create an account and use the app, we collect:

• Mobile phone number (used for login via OTP)
• Email address
• Delivery address(es)
• GPS/device location (to detect your location and enable accurate delivery)
• Order history and food preferences
• Payment information (for online payments, processed through our payment gateway)

2.4 When You Contact Us or Visit Our Website

• Name, email, phone number, and message content (when you submit a contact form or enquiry)
• IP address, browser type, device type, and operating system
• Pages visited on our website and time spent
• Referring website or search terms

3. How We Use Your Information

We use the information collected for the following purposes:

Purpose	Applies To
Process and confirm room reservations	Hotel guests
Process and deliver food orders	App users
Verify your identity via OTP during app login	App users
Determine delivery location using GPS	App users
Process payments (online orders and room bookings)	All customers
Communicate booking/order confirmations, updates, and receipts	All customers
Respond to enquiries and feedback	All users
Comply with legal requirements (guest registration, Form C, tax records)	Hotel guests
Improve our website, app, and services	All users
Send promotional offers and updates (only with your consent)	All users

4. Sharing of Information

We do not sell, rent, or trade your personal information to any third party.

We may share your information only in the following limited circumstances:

• ResAvenue (room bookings only): When you book a room through our website, your booking and payment details are processed by ResAvenue, our third-party booking engine and payment processor. ResAvenue collects and processes this data under their own privacy and security policies.
• Payment gateway (app orders): When you pay online through the Hotel Aram app, your payment is processed by our third-party payment gateway. We do not store your card or bank account details.
• Legal compliance: We may share guest information with government authorities when required by law — for example, guest registration records, Form C for foreign nationals, or responses to lawful requests from law enforcement or courts.

For the Hotel Aram app: Other than the payment gateway for processing online transactions, we do not share your personal information (phone number, email, delivery address, or order history) with any third party.

5. Data Storage and Security

We take the security of your data seriously and implement reasonable technical and organisational measures to protect it.

• Our website uses HTTPS encryption for secure data transmission.
• App and user data is stored on secure servers hosted by HostGator.
• Payment data for room bookings is handled by ResAvenue and is not stored on our servers.
• Payment data for app orders is handled by our payment gateway and is not stored on our servers.
• Access to personal data within our organisation is restricted to authorised personnel only.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We encourage you to keep your login credentials confidential and contact us immediately if you suspect any unauthorised access to your account.

6. Cookies

Our website uses cookies — small text files stored on your device by your browser. Cookies help us:

• Remember your preferences
• Understand how visitors use our website
• Improve website performance and experience

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some features of our website.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct any inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal and contractual obligations. For the Hotel Aram app, you may submit a data removal request through our App Data Removal Form.
• Opt-out: Unsubscribe from promotional communications at any time by using the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the details in Section 10 below.

8. Third-Party Links

Our website and app may contain links to third-party websites or services (such as booking platforms, social media pages, or travel portals). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of any third-party website or service before providing them with your information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically. Continued use of our website, app, or services after any changes constitutes your acceptance of the updated policy.

10. Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules made thereunder, the Grievance Officer for the purpose of this Privacy Policy is:

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your data, please contact the Grievance Officer. We will acknowledge your concern and endeavour to resolve it within 30 days.

11. Contact Us